Company Overview
Daffron & Associates, Inc. has offered comprehensive
application software and services for the utility industry since 1976, serving
160 electric, water and gas utilities and over 3.65 million consumers in 32
states; Ontario, Canada; Anguilla, West Indies; Western Samoa; and Zimbabwe.
Daffron offers cost effective solutions including integrated Consumer
Information, Materials, and Financial Management, e-Business, and Work Order
Automation software designed specifically for utilities.
With emphasis on robust functionality, leading-edge technology, enterprise
integration, and outstanding services, Daffron provides a complete solution for
the information technology needs of our customers.
Vision
Daffron & Associates, Inc. aspires to exceed our customers'
expectations and in so doing make the Daffron name synonymous with superior
utility software and the bar by which all others are measured.
Commitment
Our commitment is to maintain an indispensable RELATIONSHIP
with our customers by providing unsurpassed QUALITY through superior products
and services; VALUE through the best return on investment; and SPEED through the
most responsive service.
Solutions
For three decades, Daffron has been a leader in delivering,
highly functional, technically advanced and tightly integrated solutions
specifically for the utility industry.
Functionality
Daffron has always been at the forefront with highly
functional utility software. Whether it's billing for multiple services or
deregulated markets, activity based accounting, online and drill down financial
reports, unitization of work-in-progress to plant accounts and fixed assets,
work order automation, or e-business functionality, Daffron support the needs of
your utility.
Technology
Daffron continues a leadership role in developing advanced
technology solutions. Adding to our highly successful IBM iSeries-based
products, Daffron is delivering a new open version of its Customer Information,
Financial, and Material management software. Our new suites of utility-focused
software are developed with a J2EE tool set utilizing Java, SQL, and a browser
interface, complying with open standards for database and operating system
independence, and Service Oriented Architecture (SOA).
Integration
While superior functionality and technology provide
Daffron's customers with significant return on investment, it's the tight
integration between all Daffron products and the tools to achieve third party
application integration that take Daffron's value proposition to a whole new
level.
Daffron Integration X
Platform or iXp is all about helping our customers achieve a more fully
integrated operating environment by providing tools and services that enable
Daffron's utility software to integrate with non-Daffron applications. At the
end of the day, an integrated enterprise platform of Daffron products and third
party technology helps customers achieve their most important business
objectives.
Services
For solution implementation, Daffron employs an effective
project management methodology and web-based tools orchestrated by an
experienced project manager to insure open communication, issue resolution, and
delivery of on-time and on-budget projects.
For training/education, Daffron offers a complete menu of courses for Daffron
and non-Daffron products. Our convenient Education website enables on-line
registration for workshops and access to course descriptions, education
materials and more. We offer customers the option of training at Daffron's
facility or at their location.
Once you are up and running our Help Desk is ready to take care of any questions
or issues that might arise throughout your relationship with Daffron. Using toll
free numbers, e-mail and on-line support, Daffron insures access to
knowledgeable staff when you need it, 24/7.
Programming services are also available to assist our clients with converting
data and tailoring Daffron's base package to meet unique business or integration
requirements. Our project methodology and quality assurance process help insure
that the changes requested match the software delivered.
Relationship Options forums to learn about our products and services and provide input to our future direction.
Semi-annually, through our Advisory Group Meetings, we invite
executives from our customer organizations to share their perspective on
industry trends and issues facing their own utilities. This type of input is
critical to insuring our plans meet our customers' needs. Annually, we also
conduct a User Group Meeting, offering many sessions covering a diverse range of
topics directed to a variety of experience levels and disciplines.
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