Daffron has integrated its iXp applications with QUALCOMM applications on a real-time basis to provide a seamless and efficient digital workflow for utilities to process service orders, collections, outages (including major storms), work orders, appointments, time entry, and much more in the field.

No paperwork goes to the field and none comes back to the office.  Work is prioritized and pushed to the field crews or prioritized and managed by the field crews based on their location.  Dispatch has real-time information regarding vehicle location and driver as well as radio and two-way satellite communication.

This solution pays for itself by enhancing communication with work crews, automating business processes, eliminating paper and redundant data entry, providing a reliable communication channel during severe storms, and much more.  All of these benefits ultimately translate to enhanced customer service and attractive ROI. 

Two-way Satellite Communication Satellite communication Field workers have near real-time access to necessary data Faster messages, driving directions, and lodging locations during power outages Rapid response to field emergencies Improves security and confidentiality Satellite-based data messaging Vehicle to office, office to vehicle or vehicle to vehicle Satellite System Reliability Ensures business continuity during emergencies Helps assure compliance with Homeland Security Act Provides robust backup communications during natural disasters GPS (Global Positioning System) Vehicle Tracking and Mapping Enhanced route-planning through accurate vehicle location information Increases safety of field crews during collections and complaint responses Improves response times for unexpected service calls Prevents inadvertent energizing of power lines while field workers are present Reduces risk of theft or unauthorized vehicle movement

Standard Data Messaging Macros and ToolBox iXp Integration between Daffron and QUALCOMM software applications Facilitate real-time data exchange for work orders, services orders, outage calls, collections, time entry and others   Enables immediate file updates for all transaction activities Field crews have real-time access to customer information Eliminates redundant data entry Office staff has real-time access to field activity Utility Software Applications Customer Information System Financial Management System Material Management System Work Order Automation (WinStake iXp) Customer Self Service (e-Business iXp) Outage Management System Automated Customer Service GIS/Mapping Solution Field Force Automaton Enterprise Integration (ToolBox iXp)