When it comes to interruption in service, most utilities agree that the two most important priorities are finding and fixing the problem as quickly as possible to restore service and the flow of revenue and to be responsive to customers affected. As part of a special licensing arrangement with dataVoice International, Inc., Daffron has integrated robust Incident Management technology as part of its iXp enterprise solution.

Daffron's Incident Management System (IMSiXp) provides operations, engineering, customer support, and management when they need to manage interruptions in service in ways that minimize revenue loss, meet customers' service level expectations, give management an unmistakable current and clear picture of incident situations, avoid sporadic service interruptions by predicting failures, and reduce capital and operational costs associated with equipment changes.

• Highlight and predict probable device failures
• Interfaces with GIS, SCADA, AVL, and AMR systems
• Unmistakable current, clear picture of service interruption
• Automated service interruption ticket entry by phone (IVR)
• Speak service interruption information specific to each customer
• Crosscheck billing system disconnect file before recording service interruption ticket
• Personal call out
• Customer courtesy calls after service restoration
• Automated letters to selected customers
• Sign-up for recurring bank draft and budget billing
• AMR system interface and analysis
• Real-time payments updates
  • "Ping" meters to determine service status and automatically generate service interruption tickets
  • Predictive maintenance – eliminate expensive preventive maintenance equipment change-outs